As the work of NTV/MRS continues to grow, so does our team of staff. If you have any questions about our current vacancies, please contact hr@ntv.org.au or call us on 03 9487 4500.

Telephone Referral Worker (multiple full and part time vacancies)

We are looking to fill part-time and full-time roles for this position in our organisation. The roster operates across seven days a week for these roles and will include some weekend and public holiday work.

As a Telephone Referral Worker, you will provide customer focused, telephone counselling and referral services to inbound callers within Victoria, Tasmania and New South Wales, and ultimately Australia wide. The role will also be part of the wider team expected to provide early intervention outbound calls with men identified by police as having used or experienced family violence.

Key selection criteria

To be eligible for this position, you must be able to demonstrate the following:

  • Appropriate tertiary training in Social Work, Counselling or knowledge in family violence sector or related field (e.g. Graduate Certificate of Social Science (Male Family Violence and Male Family Violence Telephone counselling)
  • Specialist knowledge and skills and prior experience providing male family violence services, including intake and/or assessment
  • Proven experience in telephone counselling and referral work in a welfare, community-based or state-wide service including the family violence sector
  • Well-developed written and verbal communication skills including excellent, positive interpersonal and relationship management skills
  • Can use computerised information systems and possess skills in data entry
  • Demonstrated skills in adhering to and implementing systems, policies and procedures
  • An understanding of culturally appropriate service responses for culturally and linguistically diverse communities and indigenous clients, and for diverse client groups including same-sex attracted men and men with disability
  • A demonstrable understanding of the social and gendered context of family violence and the impact of violence on women and children
  • Consistent work ethic with a high level of accountability and reliability

Download the position description.

There is no closing date for these vacancies, please apply as soon as possible by sending a cover letter responding to the selection criteria, as well as an up to date CV, to hr@ntv.org.au.

Human Resources Officer – part time

We are looking for a highly dedicated, energetic and professional Human Resources Officer to help ensure the delivery and the development happening within our growing organisation. This role has been created to provide NTV/MRS with professional Human Resources (HR) services to managers, staff and volunteers and to manage the HR administration functions, ensuring the organisation is compliant with its own policies and legal and other obligations. The role will involve implementing and refining HR policies and processes, recruiting and inducting staff, and working with managers to implement ongoing training and professional development.

Key selection criteria


  • Experience in delivering human resources functions, including personnel administration, and development and implementation of policies and procedures.
  • Understanding of contemporary HR trends and developments
  • Knowledge and understanding of equal opportunity, occupational health and safety, privacy and other associated legislation and regulations.
  • Experience in developing and implementing policies and procedures
  • Proven ability to work independently and meet strict deadlines


  • Completed or completing a tertiary qualification in Human Resources or equivalent
  • Experience in using accounting packages

Annual salary dependent on experience, with salary packaging options available. Appointment to this position will require a satisfactory clearance of a Police Check.

Download the position description.

To apply for this role, please send a cover letter responding to the selection criteria, as well as an up to date CV, to hr@ntv.org.au by COB Wednesday, 8 March 2017.

Workforce Development Officer – full time

This newly created role will support the development and delivery of high quality training programs throughout Australia, to build the capacity of practitioners working with men who use family violence.

Responsibilities include:

  • Revise and develop content for the Graduate Certificate in Male Family Violence
  • Coordinate and deliver of the Graduate Certificate in Male Family Violence to students across Australia. Activities associated with this include:
    • Responding to student enquiries
    • Coordinating student enrolment
    • Coordinating the marking and reporting on student assessments
    • Liaise with academic institutions to ensure compliance and satisfactory delivery of the Graduate Certificate.
    • Evaluation and continuous improvement
  • Contribute to the development of content for NTV short courses
  • Co-facilitate the delivery of training for a number of NTV short courses including:
    • Introduction to men’s behaviour change
    • Working safety with men who use family violence
  • Assist the Workforce Development Coordinator in continually developing and nurturing any partnerships or strategic alliances with any external providers who may assist in any current and future training activities.
  • Work with the Workforce Development Coordinator and any other external training providers to bring about a level of continuous improvement and an increased excellence of service in training delivery to all stakeholders and look at ways to improve and enhance the training delivery model/methodology to clients.
  • Ensure the training being delivered complies with all relevant legal and regulatory requirements and operates in accordance with its constituent documents and other legal and regulatory provisions.
  • Work with the Workforce Development Coordinator to develop appropriate quality assurance systems and process that are in line with best clinical practices and implement quality improvement strategies as appropriate. Assist as appropriate with any quality assurance reviews and audits
  • Assist as appropriate with the promotion of any special NTV/MRS professional development events as well as assist with any other stakeholder forums, and meetings.
  • Remain up-to-date in your knowledge of the family violence sector, in particular, relevant services, support agencies etc. and remain abreast of any new policy or practice changes and activities to ensure you remain relevant with your information (e.g. enhancing your knowledge and understanding the Royal Commission findings; knowing all the various agencies in the sector etc.).

Download the position description.

Annual salary dependent on experience, with salary packaging options available. Appointment to this position will require a satisfactory clearance of a Police Check.

To apply for this role, please send a cover letter responding to the key selection criteria, as well as an up to date CV, to hr@ntv.org.au by COB Wednesday, 1 March 2017.